Account Deletion

Account Deletion

Mobiily (Telrics Limited) makes it easy to delete your account and associated data. This page explains how to request deletion and what is deleted or legally retained.

How to delete your account

To delete your account and associated personal data, email [email protected] from your registered email address with the subject "Account deletion request" (or use /contact). After we verify your identity, we process your request within 30 days and notify you when it is complete.

Data that is deleted

On your request, the following is permanently deleted or anonymized:

• Your account and profile data (email address, language/currency preferences, affiliate attribution)
• Your eSIM usage metrics (ICCID, data consumption, plan status)
• Your support and communication records

Data retained by law

Order, invoice and payment-transaction records must be retained for the period required by applicable accounting and tax law (typically a few years from the transaction), after which they are deleted or anonymized. Mobiily never stores your payment card data — payments are processed by Stripe.

Activated eSIMs

Supplier/operator records for an activated eSIM may be kept by the supplier to provide the service. Deleting your account does not refund the remaining balance of an active plan (see /legal/refund).

Contact

Questions about deletion: [email protected]